Validation

TRAINING FOR EMERGENCY GRANT DECISION-MAKERS

ISSUE

Emergency grants are gaining popularity among colleges as effective tools to help students from low-income families overcome unexpected financial setbacks and stay enrolled. To assist more colleges as they launch these programs, Great Lakes and other funders have shared best practices with the field over the past five years.

Our collective knowledge on processes and procedures has been helpful to colleges as they set up their programs, but we've overlooked a critical part—the "human element" in deciding who gets a grant and who doesn't. Current training doesn't cover how to navigate beyond basic eligibility criteria. There are no guidelines for asking the right questions to get at the root cause of each student's financial emergency. And some staff members—who have little experience making decisions that directly affect students in financial crisis—need more holistic training to feel confident making awards.

SOLUTION

That's why we're partnering with the nonprofit research firm Equal Measure to fund the development of better tools for emergency grant decision-makers. Supported by a $128,000 grant from Great Lakes, this project will:

  • Explore the decision-making process through focus groups and interviews with current and past Great Lakes Dash Emergency Grant recipients to learn how they decide whether to award emergency grants.
  • Develop training materials to help emergency grant administrators become more confident in the decision-making process, including a handbook, checklists and self-assessment guides.

By providing training materials to emergency grant staff, we can help them make decisions that prevent eligible students from dropping out. We want to make sure students facing an unexpected financial crisis get the boost they need to stay on the path to graduation, and we look forward to sharing what we learn.

QUESTIONS

Contact Senior Program Manager Sue Cui at scui@glhec.org or (608) 294-8922.

October 19, 2017

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