Get to Know Your Monthly Billing Statement

Get in touch with us

Find options for getting in touch with us or making your payment. There's also timely information such as tax filing tips or signing up for Auto Pay.

Review your current information

On the paper statement you'll find any payments we've received in the last 30 days and the amount of your scheduled monthly payment. If you have a past due amount or fees, they'll be included here, too. On the email statement, you'll find your total amount due and your due date. To find any payment history or late fees due, log into your account to view your billing statement online.

See your progress

This is where you can find a snapshot of your accounts—how much you borrowed, how much you've repaid, and how much you still owe. Each month these numbers help you see that you're making progress repaying your student loans. If you receive an email statement, log into your account to see your progress online.

Make your payment

Making your payment is easy. The fastest way to pay is to make a payment online or, if you sign up for Auto Pay, we'll automatically withdraw your payment for you. If you receive a paper statement, we've included a tear-off slip noting your monthly payment amount and due date.

Find answers

We've provided the answers to some commonly asked questions. If you receive an email, follow the link to our website for answers. On the paper statement, you'll find the answers on the back of your statement. If you can't find what you're looking for, please get in touch with us.

Get all the details

The Accounts in this Statement section provides a breakdown of each loan. You'll find your interest rate, any fees paid, the lifetime amount paid, and much more. It's important to note that if you have multiple student loans at the same interest rate in an account, those loans are grouped together and shown as a single amount on your statement. You can see your loans broken down individually on your Payment Schedule and Disclosure or your Account Summary. If you receive the email statement, log into your account to see your Accounts in this Statement. If you receive a paper statement, it's on the second sheet of paper.