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Authorizing Third Parties to Act on Your Behalf

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On occasion, you may engage a third party to work with you and your student loans. If so, we require proper authorization from you before we provide your loan information to a third party or allow them to take action on your account. We don't want anyone acting on your behalf without your permission. This is one of the ways we try to protect your privacy and prevent financial harm.

What's the difference between an Information Release Consent form and a power of attorney?

Information Release Consent

An Information Release Consent form authorizes Great Lakes to release information regarding your student loan account to a third party (your representative), but does not authorize your representative to take action on your behalf.

Power of Attorney

A power of attorney specifies what actions an authorized third party (your agent) may take, including receiving your account information. Once you've granted this authority to your agent, your agent may act without obtaining additional permission from you unless you withdraw the power of attorney.

Information Release Consent (which is your responsibility).

Representative's Certification as to the Validity of Information Release Consent (which is the responsibility of the Agent/Third Party).

Power of Attorney (which is both your responsibility and of the Agent/Third Party).

Agent's Certification as to the Validity of Power of Attorney (which is the responsibility of the Agent/Third Party).

NOTE: You may withdraw your information release consent or power of attorney at any time. Contact us and we'll remove it from our system.

Exceptions

If a borrower is deceased, immediate family members may act on the borrower's behalf without a power of attorney if they provide a valid death certificate. (Note: Immediate family members include the student named on the Parent PLUS loan, as well as spouses, domestic partners, children, parents and siblings of the borrower.)

The following third parties do not require an Agent or Representative Certification to be submitted with a power of attorney or Information Release Consent form:

  • References listed on the master promissory note (MPN)
  • Individuals participating in Administrative Wage Garnishment (AWG) hearings on behalf of borrowers
  • Approved Private Collection Agencies
  • Prospective employers performing background checks on borrowers

What do I do in the event of any unauthorized activity by a third party on my student loan account?

Contact us immediately and we'll investigate the incident. If there is a power of attorney or Information Release Consent form on file authorizing the third party to act on your behalf, we will remove the authorization and do what we can to reverse any action taken on your account.

Requirements for Valid Information Release Consent

In order for Great Lakes to release information regarding your student loan(s) to a third party, we require your consent.

You must complete and submit the Information Release Consent form, which must:

  • Be in writing;
  • Be signed by you, the borrower;
  • Name at least one person (individual or organization) as your representative who can receive your student loan information.

We also require that a Representative's Certification as to the Validity of Information Release Consent accompany each information release consent form. This certification form is to be completed by the third party you are authorizing to receive information from Great Lakes.

Downloadable materials:

You (the borrower): Log in to obtain a Representative's Certification as to the Validity of Information Release Consent form.

Third Parties: Please obtain a blank Representative's Certification as to the Validity of Information Release Consent form.

Requirements for a Valid Power of Attorney

Great Lakes requires a valid power of attorney if you wish to authorize a third party to manage your account, including receiving information regarding your student loans.

Great Lakes does not have a standard power of attorney form. Your power of attorney must:

  • Be in writing;
  • Be signed by you, the borrower;
  • Name at least one person (individual or organization's representative) to act as your agent;
  • Grant your agent powers applicable to your student loan account(s) with Great Lakes;
  • Be properly acknowledged by a notary public; and
  • Comply with the laws of the state in which the power of attorney was executed. (Note: Great Lakes will not provide legal advice on state law execution requirements for powers of attorney.)

We also require that an Agent's Certification as to the Validity of Power of Attorney accompany each power of attorney. This certification is to be completed by the third party you are authorizing to act on your behalf.

Downloadable materials:

You (the borrower): Log in to obtain an Agent's Certification as to the Validity of Power of Attorney form.

Third Parties: Please obtain a blank Agent's Certification as to the Validity of Power of Attorney form.


Get in Touch

Do you have questions or want to give us some feedback? Log in, and visit our Contact Us page to contact a representative or to send us your thoughts.

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