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Welcome!

To set up your account, you will need a User ID, temporary password, temporary security code, and a Symantec VIP device or app to generate your long-term security code. The following questions will help us determine where you are in the set-up process.

Have you received an email with your User ID, temporary Password and temporary Security Code?

No

Do you have a VIP Security Token?

(The VIP Security Token allows you to generate your long-term security code)

Yes

Have you downloaded the VIP Access application?

(The VIP Access application allows you to generate your long-term security code)

Yes No

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Get Started or Ask Questions

From here, you can send a message directly to your Great Lakes representative to request access to a particular product or tool, or to ask a specific question. We'll partner with you to provide the best solutions to support you and your student loan customers.

1: Where Are You?

To match you with your dedicated Great Lakes representative, please select your location.

Select a state:

2: Products and Services

Please select one or more topics, and we'll get back to you right away with more information.

Loan Servicing

Access our helpful people and resources to best serve your student loan customers.
mygreatlakes.org Portfolio Navigator Report Inbox My Support Team Support Central
Private Loan Processing

Streamline your private loan application, certification, and disbursement processes.
FastChoice ScholarNet
Default Management

Help student loan customers achieve repayment success, while positively affecting your CDRs.
Default Prevention Outreach Reports and Data Custom Solutions

3: Customize Your Message

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Your Institution

Your Email Address

Your Telephone Number

Your Message

Send a copy of this message to my email address listed above.

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Default Management
Loan Servicing
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- FastChoice
- ScholarNet

Support

Default Management Support
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Training

Recorded Product Training

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Great Lakes Educational Loan Services, Inc.
2401 International Lane Madison, WI 53704