What to Do When Making Default Prevention Calls

Phone receiver

A call guide with tips and talking points for directly contacting student loan customers and resolving delinquencies.

Contact your Great Lakes representative to get started.

How It Helps You

  • Triggers conversation with students and keeps it on track toward a positive outcome
  • Enhances effectiveness of outreach tools like Portfolio Navigator's Action Center, Financial Wellness Support, and Knowledge Center topics
  • Provides training resource for new staff and a refresher for current staff
  • Supports your CDR reduction strategy

Get This Helpful Guide

Making Your Calls Count: A Step-By-Step Guide to Making Default Prevention Calls PDF Download

Helping Students

Counseling borrowers by telephone is an effective way to resolve delinquency and prevent default.

"They really pay attention to your needs and the details needed to help us make the student's experience a success."

- Rodney Oto, Director of Student Financial Services, Carleton College