Support Central
Find step-by-step procedures, forms, videos, product information, and other helpful resources
Contact your Great Lakes representative to get started.
How It Helps You
Presents the resources and information you need in a logically grouped library
Provides the latest and most accurate version of resources and documents, due to regular updates
Offers convenient and secure access to resources from any Internet-connected computer; for security purposes, some content may require you to log in
What it does
Provides Default Management Help
The materials in this section help you ensure your students will successfully repay their loans, while positively affecting your cohort default rate.
Support Loan Servicing Needs
The materials in this section help you support borrowers with federal and private student loans serviced by Great Lakes.
Helps You Streamline Private Loan Processing
The materials in this section include resources for schools that are currently using Great Lakes tools to streamline their approach to private loans.
Provides Student Success Support
The materials in this section include printable resources to help your students understand and manage their loans.
Helps with Loan Origination Support
The materials in this section help you support borrowers with loans originated by Great Lakes.
The materials in this section provide a variety of forms for you, your students, and their families.
Helping Students
Having a library of information at your fingertips provides you the answers and support you need to be the best help to your students.
"Great Lakes' loan support products are right where I need them to be."
- Henry George, Student Loan Program Administrator, Portland State University