Great Lakes
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Contact Us

As a financial aid professional, you may have questions about Great Lakes solutions and services, or may be interested in doing business with us. You'll find business contact information on this page. Additional contact information is available if you have questions about specific topics.

For Questions Regarding:


  • Day-to-day operations involving Great Lakes solutions
    and services
  • General website questions or comments
Client Services
(888) 686-6919
  • Doing business with Great Lakes
  • Getting access to
Marketing and Sales
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Find your representative.
  • Reviewing and responding to Loan Verification Certificate (LVC) requests for Direct Consolidation loans
  • Reviewing payoff manifests and submitting adjustment requests for Direct Consolidation loans
Direct Loan Consolidation Origination
(866) 348-0714
  • A notice from Great Lakes requesting documentation to support an identity theft investigation related to a student or former student.
  • A scenario that leads you to believe a student at your school obtained funds via Great Lakes disbursement as a result of fraud or identity theft.
Fraud and Identity Theft
(888) 258-1773

Additional contact information

Some calls may be monitored or recorded for quality assurance purposes.

Are you a student loan borrower who would like to contact us about your loans?
Contact information for borrowers is on our borrower website.