Login Help for Financial Aid Professionals
Personal Information
I forgot my user ID - Contact Great Lakes Client Services.
New Users
Request Access
Contact us to request access to the Financial Aid Professionals portal.
Activate Your New Account
If you've already contacted us to gain access to the tools and information on your portal, you'll receive an email containing your user ID and temporary password, if you haven't already. Once you have this information, use it to activate your account.
Two-Factor Authentication
Great Lakes uses Symantec Validation and ID Protection (VIP) for two-factor authentication. You're required to provide a security code in addition to your user ID and password for safe and secure account access. This code can be obtained from a VIP credential that has been registered for use on mygreatlakes.org. The same VIP credentials can also be registered for use on other VIP member sites, such as other student loan servicers' websites.
Get a VIP Credential
Register Your VIP Credential
This document provides support information for your information technology (IT) professionals to assist you in downloading VIP Access for Desktop if you are unable to install software on your computer at work. Once VIP Access for Desktop is successfully installed, you can register it on this site.