My Support Team
Receive personalized support from our integrated team of knowledgeable professionalsContact your Great Lakes representative to get started.
How It Helps You
- Allows you to connect with us in a way that works best for you, including via email, phone, mail, or at state and regional conferences
- Matches your school with a designated representative, based on your state or region
- Provides new ideas and expertise in areas such as default management, federal loan servicing, private loan processing, student success, and more
What it does
Offers Personal Guidance
Your dedicated Great Lakes representative works with you personally.
Provides Operational Support
For your day-to-day operations, our experienced Client Services team can help.
Offers Ongoing Assistance
Our nation-wide staff ensures you're running smoothly and provides ongoing assistance and answers.
Your school and your students have special issues that can best be addressed when you have expert and ongoing assistance that meets your unique needs.
"The implementation of their new tool, the Default Management Hotline is another great service that has streamlined the resolution process for delinquent borrowers, while once again saving me time."