My Support Team

Representative wearing headset

Receive personalized support from our integrated team of knowledgeable professionals

Contact your Great Lakes representative to get started.

How It Helps You

  • Allows you to connect with us in a way that works best for you, including via email, phone, mail, or at state and regional conferences
  • Matches your school with a designated representative, based on your state or region
  • Provides new ideas and expertise in areas such as default management, federal loan servicing, private loan processing, student success, and more

What it does

Offers Personal Guidance

Provides Operational Support

Offers Ongoing Assistance

Helping Students

Your school and your students have special issues that can best be addressed when you have expert and ongoing assistance that meets your unique needs.

"The implementation of their new tool, the Default Management Hotline is another great service that has streamlined the resolution process for delinquent borrowers, while once again saving me time."

- Sandy LaRocca, Financial Aid Director, The Creative Center