Outdated Contact Information Report
Support your student loan customers by helping us stay in touch with them—so we can keep them informedContact your Great Lakes representative to get started.
How It Helps You
- Emails alert you when new electronic reports are available
- Quickly, securely, and conveniently submits updated contact information
- Assists with your CDR reduction strategy
What it does
Allows Access to the Tool from the Report
Easily access the Outdated Contact Response tool from the electronic version of the Outdated Contact Information report.
Enables Secure and Convenient Updates
Securely and conveniently submit updated contact information.
Works With Borrower Status Tool
The Borrower Status Tool works in tandem with the Outdated Contact Information report to alert you when contact information is outdated or missing.
Encouraging students to stay in touch with you-- and their loan servicer-- is critical to their repayment success.
"Great Lakes most definitely listens to the schools. I requested an electronic version of the paper skip trace requests. [Our Great Lakes representative] heard my plea at a state financial aid conference and... implemented such a process within a few short months."