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GradReady Terms and Conditions

Before you promote GradReady to your users, please be aware of the following Terms and Conditions.

GradReady is a web-based, modular financial literacy training tool intended to help users make informed decisions about paying for college, manage their finances while enrolled, and successfully repay their student loans. Pursuant to these Terms and Conditions, Great Lakes Higher Education Guaranty Corporation, a Wisconsin non-profit corporation ("Great Lakes" or "we" or "us") shall provide access to GradReady Client's users. GradReady client ("Client") will introduce and promote GradReady to its target audience and communicate the expectation that GradReady be used for its intended purpose.

License. By providing Great Lakes with Client's names, service marks, trademarks, logos, other Client intellectual property and any other content provided by or on behalf of Client to Great Lakes used to customize Client's GradReady Services ("Branding Information"), Client grants Great Lakes a world-wide, royalty-free and non-exclusive license to reproduce, modify, adapt and publish the Branding Information solely for the purpose of display in conjunction with Client's GradReady Services. However, Great Lakes is not responsible for any harm or injury caused by Client's Branding Information.

Access to the GradReady Website. Great Lakes will provide Client and its users (collectively "Users") with access to the GradReady website. Users will each establish a personalized User ID and password for access to the site. Users are responsible for maintaining access control of their individual and personal User ID and password. User is entirely responsible for all activities and actions that occur on the GradReady website with User's Account Access. Use of the GradReady website may be monitored, audited, inspected, and reviewed by Great Lakes, with or without notice to Users. Unauthorized or improper use may result in civil liability or criminal penalties. Great Lakes may deny, block, suspend, or terminate access to the GradReady website without notice, at any time, and for any reason including, but not limited to, violation of this Agreement, actions that may lead to liability for Great Lakes, disruption of access to other users or networks, and violation of applicable local, state, and/or federal laws or regulations.

Confidentiality. To the extent permitted by federal and state law, each party agrees to maintain the confidentiality of all information it receives from or on behalf of the other party in connection with this Agreement ("Confidential Information") and not use or disclose Confidential Information of the other party except as necessary to perform its obligations under this Agreement.

Information Security. Great Lakes will treat all information it receives from Client and Client's Users under this Agreement as Confidential Information. Great Lakes has established and will maintain appropriate administrative, technical and physical safeguards designed to: (A) protect the security, confidentiality and integrity of Confidential Information; (B) protect against any anticipated threats or hazards to its security and integrity; and (C) protect against unauthorized access to or use of Confidential Information that could result in substantial harm or inconvenience to Client or student borrowers. Without limiting the generality of the foregoing: (A) Great Lakes has established and will maintain safeguards, and will ensure that its affiliates, agents, representatives and subcontractors, as applicable, establish and maintain safeguards, against the destruction loss, or alteration of Confidential Information in the possession or control of Great Lakes or such affiliates, agents, representatives or subcontractors, as applicable, that are no less rigorous than those maintained by Great Lakes for its own information of a similar nature; and (B) Great Lakes has established and will maintain written information and physical security programs, including a procedure for response to unauthorized access to Confidential Information, the terms of which meet or exceed the requirements for financial institutions under the Interagency Guidelines Establishing Information Security Standards (12 C.F.R. Part 364, Appendix B). Great Lakes agrees not to use Confidential Information except as necessary to provide GradReady to Client or as required by law.

Access to Client's Data. Great Lakes' business operations and support personnel do not have the ability to view or edit the data that Client provides. Throughout the term of this Agreement, Client will have access to its data. Great Lakes expressly warrants that it will not view, review or analyze the data, or any extraction thereof, for its own business purposes or the purposes of any other person or entity.

Notice of Security Breach. Great Lakes will provide Client with prompt notice in the event of a breach in the security of computer systems on which Client's Confidential Information is maintained that results in the loss of or access by unauthorized persons to Client's Confidential Information, except for any security breach or loss of Confidential Information that occurs as a result of any User's negligence or failure to maintain the security of its account access information. Great Lakes will also notify Client if any computer, electronic device, electronic data media or paper documents of Great Lakes that contain Client's Confidential Information are lost or stolen. Great Lakes shall take reasonable steps to remedy any such breach or loss of Confidential Information, including cooperating fully, with Client and its designees and with any civil or criminal authority in any investigation or action relating to such breach.

Proper Disposal of Confidential Information. All Confidential Information that exists on paper will be shredded before being discarded. All Confidential Information that exists on computers and electronic media will be erased before being disposed of or disposed of in a manner that destroys the media and prevents recovery of any data from it.

Intellectual Property. GradReady is the property of Great Lakes and Users' Use of GradReady does not transfer any right, title, and interest from Great Lakes to Client in any Great Lakes' intellectual property. All right, title and interest to such property will remain (as between the parties) solely with Great Lakes. Users' use of GradReady grants it no right to license or reproduce or otherwise use any content related to GradReady or any Great Lakes trademarks. Users may not reverse engineer, copy for sale or other distribution, or otherwise attempt to appropriate the technological know-how or intellectual property of GradReady at any time or for any other purpose without the express written authorization of Great Lakes.

Term and Termination. Client may terminate this Agreement immediately, without penalty, if the Client is notified that the Department of Education has imposed an emergency, limitation, suspension, or termination action with regard to Great Lakes' ability to contract with Client to administer any aspect of its participation in the Title IV, HEA programs or Great Lakes has been debarred, suspended, or voluntarily excluded government-wide from participation in covered transactions.

Liability. Great Lakes will exercise reasonable care and due diligence in providing GradReady. In no event will Great Lakes be responsible for: (i) the failure of Client to perform; (ii) the accuracy of any data received from Client; or, (iii) the failure of Client to act in a manner consistent with applicable law or regulation or this Agreement.

Each party assumes the risk of personal injury and property damage attributable to the willful or negligent acts or omissions of that party and its own officers, employees or other representatives. Great Lakes also assumes such risk with respect to the willful or negligent acts or omissions of persons subcontracting with Great Lakes or otherwise acting or engaged to act at the instance of Great Lakes in furtherance of Great Lakes' obligations under this Agreement. To the extent expressly permitted by state law and without otherwise waiving any applicable defenses or rights of sovereign immunity, each party agrees to indemnify and hold free and harmless, and defend the other party and its respective officers, employees and agents, from and against any and all actions, claims, liabilities, assertions of liability, losses, costs and expenses, including attorney's fees, to the extent related to its negligence or willful misconduct in connection with this Agreement.


Third-Party Servicer Requirements. Great Lakes agrees to comply with all statutory and regulatory provisions applicable to GradReady. Upon notice from Client, Great Lakes will comply with any special arrangements, agreements, limitations, suspensions and terminations that apply to Client under Title IV of the Higher Education Act (HEA). Great Lakes is not responsible for violation of any special arrangements, agreements, limitations, suspensions and terminations that apply to Client under Title IV of the HEA of which Client did not provide notice. Great Lakes will refer any information indicating that Client might have engaged in fraud or other criminal conduct to the Officer of Inspector General ("OIG") of the Department of Education. Notwithstanding any other provision in this Agreement, Great Lakes agrees to be jointly and severally liable with Client for any violation of Title IV, HEA requirements resulting from Great Lakes' provision of GradReady. In the event that this Agreement is terminated or Great Lakes files for bankruptcy, Great Lakes will return to Client all records in Great Lakes' possession pertaining to Client's participation in the Title IV program.

Pursuant to the guidance and requirements of the Dear Colleague Letter("DCL"): GEN-15-01 published by the Department of Education in January 2015, if a third-party servicer subcontracts any of its contractual responsibilities, the contract must identify the subcontractor and clearly describe the functions performed on behalf of the servicer and school by the subcontractor. As such, Great Lakes hereby notifies Client that it will subcontract the hosting of its data to Great Lakes Educational Loan Services, Inc.

Great Lakes Contact. Great Lakes' principal office is located at 2401 International Drive, Madison, Wisconsin 53704 and its primary telephone number is 1-608-246-1800. Great Lakes' president and CEO is Richard George whose phone number is 608-246-1800 and email address is

Relationship of the Parties. No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created with the use of GradReady. Neither shall have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent.

Governing Law. Subject to any preemption by federal law, these terms and conditions will be governed, interpreted, and construed according to the laws of the State of Wisconsin except in such cases where Client is covered by an applicable state claims act, state tort claims act, or substantially similar legislation and, in such event, the law of state in which Client is domiciled shall apply.