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Support Central

We've made Great Lakes supporting materials available online in a central location so you can access the information you need, when you need it.

This includes contact information, step-by-step procedures, videos, and information about Great Lakes solutions, such as Portfolio Navigator and ScholarNet®. To help you find what you're looking for, we've organized the information in easy-to-view sections.

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Management Support »

Find materials that help you view, filter, and use data to identify borrowers who need extra help, and see how to conduct effective outreach that connects borrowers with the repayment help they need to succeed.

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Servicing Support »

Access reliable resources and training that help you manage federal loans and funds, and learn how to make the most of go-to tools and resources available with your Great Lakes website account.

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Processing Support »

Find resources to help you tailor our flexible private loan processing solutions to your needs, and those of your students with private loans.

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Success Support »

Find resources to help you support your students' success during and after school.

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Origination Support »

Access resources that help you support borrowers with loans originated by Great Lakes.

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Find a variety of forms for you, your students, and their families.