Default Management Support
The materials available on this page help you ensure your students will successfully repay their loans, while positively affecting your cohort default rate.
- Learn About Great Lakes' Default Management Resources explains the resources we provide to help you access data about your students in repayment and reach out to those who are struggling.
Use the materials in this section to assist you in reaching out to students as part of your default prevention efforts.
- Learn About Portfolio Navigator provides more information on how you can streamline your delinquency outreach approach using Action Center in Portfolio Navigator, which helps you identify and reach out to students who need support and guidance, regardless of who their servicer is.
- Learn About Portfolio Navigator's Targeted Outreach Templates explains the targeted outreach templates and resources you will have access to by using Portfolio Navigator's Action Center.
Log in to view this document.
- Use Mail Merge Functionality to Create Customized Outreach Communications provides steps for using mail merge functionality along with the templates and spreadsheets created in Action Center to create customized communications you can use to reach out to your students.
- What to Do When Making Default Prevention Calls provides tips and talking points to help you make meaningful and successful default prevention calls.
-
Early Engagement Social Media Resources provides quick tips, sample posts, and suggested content to help you use social media channels to encourage your students to connect with their servicer while still in school.
Useful Tip: Early Engagement Social Media Resources is part of the early engagement campaigns available through Action Center in Portfolio Navigator. To fully benefit from these campaigns, and access other campaign materials to help you connect current students with servicer resources, refer to Learn About Portfolio Navigator for more information.
With the materials available in this section, learn how to take advantage of the comprehensive default management reports and data Great Lakes makes available to you.
- Learn About 3-Year CDRs explains what your school's 3-year cohort default rate (CDR) is, how it's calculated, and when your school receives CDR data.
- Learn About Portfolio Navigator explains how you can access and use this feature to identify and reach out to specific groups of students, regardless of who their servicer is, with just the help they need, when they need it.
- Learn About the Service Provider Loan Portfolio Detail Report explains the data that displays on this report and how you can access and use it to analyze your school's portfolio and manage your students' repayment success. You can also download a sample file and header row spreadsheet to help you easily use the data.
- Learn About the Outdated Contact Information Report and Response Tool explains how you can help us better support your students by easily and securely providing us with updated student contact information. Log in to view this document.
- Obtain NSLDS Files for Portfolio Navigator provides steps for obtaining School Portfolio and Delinquency Data files from the National Student Loan Data System (NSLDS) website for use in Portfolio Navigator.
- View and Filter Your Student Loan Portfolio Data provides steps for viewing and filtering this data in Portfolio Navigator so you can easily identify the groups of students who could most immediately impact your future cohort default rates.
- View a Subset of Industry-Standard Data provides steps for viewing a subset of industry-standard data for students in a selected loan status using Portfolio Navigator.
- Use Mail Merge Functionality to Create Customized Outreach Communications provides steps for using mail merge functionality along with the templates and spreadsheets created in Action Center to create customized communications you can use to reach out to your students.
- Create or Update Subscriptions for the Service Provider Loan Portfolio Detail Report provides steps for creating or updating subscriptions for this report so that it's automatically available to you.
- Provide Updated Student Contact Information to Great Lakes provides steps for securely submitting updated student contact information to us. Log in to view this document.
- Service Provider Loan Portfolio Detail Report Data Elements provides details about the data elements available in this report.