Loan Origination Support
The materials available on this page help you support borrowers with loans originated by Great Lakes.
Use the materials in this section to learn how to take advantage of the consolidation resources Great Lakes makes available to you.
- Direct Loan Consolidation Process Overview provides information about the Direct Loan Consolidation process, including the steps Great Lakes follows and any actions you must perform during this process as a loan holder/servicer.
Log in to view this document. - Direct Loan Consolidation Infographic provides a high-level visual overview of Direct Loan Consolidation so that you can better understand the steps in the process.
- Total Indebtedness Overview provides an overview and examples of the effects of consolidation on loan term and repayment amount.
- Reviewing Payoff Manifests and Submitting Adjustment Requests explains how you can review payoff manifests and submit adjustment requests for overpayments and underpayments to Great Lakes. To easily submit adjustment requests in comma-separated values (.csv) format, you can also download our Overpayment Adjustment Request Template (Lenders, Servicers, & Schools), Overpayment Adjustment Request Template (Guarantors), or Underpayment Adjustment Request Template.
- Direct Loan Consolidation Origination Contact Information details contact information for U.S. Department of Education servicers regarding Direct Loan Consolidation Origination.
- Consolidation Frequently Asked Questions answers questions frequently asked about Direct loan consolidation, including information about consolidation benefits, application, eligibility, and repayment.
- Direct Loan Consolidation Delivery Options provides details about the delivery options available for sending and receiving Direct Loan Consolidation information, including benefits, items to take into consideration, and any setup requirements, to help you choose the option that works best for your institution.
- Overpayment Adjustment Request Field Details (Lenders, Servicers, and Schools) provides details about the fields included in payoff manifest adjustment requests for overpayments so you can ensure you provide the appropriate information when submitting these requests.
- Underpayment Adjustment Request Field Details provides details about the fields included in payoff manifest adjustment requests for underpayments so you can ensure you provide the appropriate information when submitting these requests.
- LVC Request and Response Field Details provides details about the fields included in Loan Verification Certificate (LVC) requests and responses so you can better understand data Great Lakes sends to you and ensure you submit the appropriate information in your responses.