Loan Servicing Support

Loan Servicing Icon

The materials available on this page help you support borrowers with federal and private loans serviced by Great Lakes.

Refer to materials in this section to access information about your students' loans and counsel them regarding repayment.

  • Correspondence Milestones Overview provides you with information about and samples of the correspondence Great Lakes sends to your borrowers at certain milestones.
  • Learn How Great Lakes Contacts Students Struggling in Repayment explains how often Great Lakes reaches out to students who are past due on their student loans and how the tone of these communications changes over time.
  • Borrower Status Tool Overview shows you how to quickly and securely view up-to-date account information for borrowers and cosigners. Image of key signifying locked documents.Log in to view this document.

Use the information in this section to make the most of your resources on the Financial Aid Professionals portal. For resources and support of Portfolio Navigator and Action Center, please see Default Management Support.

  • Report Inbox Tool Guide explains your Report Inbox and provides detailed information about accessing it, creating reports, and setting your reporting preferences. Image of key signifying locked documents.Log in to view this document.
  • Great Lakes Portal Privacy and Security Policy ensures you understand the policy that governs your use of the portal. Image of key signifying locked documents.Log in to view this document.


Get ideas from stories and case studies that show how your colleagues use our solutions and expertise to simplify financial aid and best serve their students.