February SmartSessions Training

  • Thursday, February 01, 2018

    Strategies for Shrinking Student Loan Debt

    11:00 a.m. CST

    Attend this session to learn about strategies that can help borrowers shrink their debt so they can unlock the full economic benefit of their college education.

  • Tuesday, February 06, 2018

    Diversity in the Workplace: Benefits, Challenges, and Solutions

    11:00 a.m. CST

    Diversity is those human qualities that are different from our own. Join this enlightening session as we address issues and solutions that can make our workplaces even more diverse and dynamic.

  • Wednesday, February 07, 2018

    Anatomy of a Cohort Default Rate

    11:00 a.m. CST

    Have you ever dissected your cohort default rate? Do you know what factors and circumstances affect your rate?

  • Good is Good, but Why Be Average? Tips for Improving Customer Service

    2:00 p.m. CST

    Today's financial aid office is expected to provide quality customer service to students. Do you know how to ensure your office is always providing optimal service to students and parents?

  • Thursday, February 15, 2018

    Customer-Centric Service in the Aid Office: Raising the Bar with Comprehensive Training

    11:00 a.m. CST

    Quality customer service in the aid office is critical to your institution. Are you looking for ways to train your team to provide a customer-centric approach?

  • Managing Loan Default: Making a Difference in 60 Minutes

    2:00 p.m. CST

    Managing default prevention activity is important to your institution but requires resources and time. We can show you how to improve your default rate with just a little extra effort each month.

  • Tuesday, February 20, 2018

    Repayment Plans 2.0: Strategies and Insights to Help Borrowers Succeed

    11:00 a.m. CST

    Attend this session to learn strategies and insights to help your borrowers navigate the repayment process, including details of the seven plans.

  • Tuesday, February 27, 2018

    Portfolio Navigator: Your New Default Management Solution

    2:00 p.m. CST

    If you are exploring ways to help all borrowers, regardless of servicer, learn about Portfolio Navigator--a free and simple default management tool.

  • Wednesday, February 28, 2018

    Professional Judgment: Unraveling the Mystery

    11:00 a.m. CST

    Professional Judgment or PJ authority rests with the financial aid administrator--and is a huge responsibility. Used wisely it enables you to award specific students the right amount of aid.

  • Diversity in the Workplace: Benefits, Challenges, and Solutions

    2:00 p.m. CST

    Diversity is those human qualities that are different from our own. Join this enlightening session as we address issues and solutions that can make our workplaces even more diverse and dynamic.