Good is Good, but Why Be Average? Taking Your Customer Service to the Next Level

Good customer service has become the expectation in the higher education environments. It’s the minimum of what students want from their school. So if good is good, how do you take your customer service to the next level? Most of your students and families want more than a friendly face. They expect to have their needs met through a wide variety of ways—and those needs extend beyond the classroom and into all areas of the institution. You can take the service you provide to the next level by establishing a solid customer feedback system, identifying competencies, and setting high standards for all staff to meet. Join this participatory session to learn how. [Duration: 75-minutes]

Specific topics covered include:

  • The transformation of customer service what students expect now
  • The use of feedback to meet their needs
  • Customer service competencies required to do the job
  • What we can learn from Disney s customer service standards

Upcoming Date

  • Thursday, December 13, 2018, 2:00 p.m. CST