Good is Good, but Why Be Average? Tips for Improving Customer Service
Good customer service has become the expectation in the higher education environments. It's the minimum of what students want from their school. So if good is good, how do you take your customer service to the next level? Most of your students and families want more than a friendly face. They expect to have their needs met through a wide variety of ways--and those needs extend beyond the classroom and into all areas of the institution. Your customer service should resonate a culture of excellence in order to recruit and retain your students. You can take it to another level by assessing your current service, identifying competencies, and creating specific goals for improvement. Join this participatory session to learn how. [Duration: 75-minutes]
Specific topics covered include:
- Identifying competencies to improve customer service standards
- Sharing ways to resolve customer complaints
- Learning to take the H.E.A.T.