Good is Good, but Why Be Average? Tips for Improving Customer Service
Today's financial aid office is expected to provide quality customer service to students. Do you know how to ensure your office is always providing optimal service to students and parents? The best way to improve customer service techniques is through an assessment of your current service level and the creation of specific goals for improvement. This participatory session will show you specific ways to improve customer service results. [Duration: 75-minutes]
Specific topics covered include:
- Supporting institutional policies while maintaining customer satisfaction
- Understanding ways to resolve customer complaints
- Learning to take the H.E.A.T.