Sharpening Your Skills for Tough Conversations

Having tough conversations, whether it's with your staff, co-workers, or students, are never easy. They can make us feel nervous, stressed, or troubled--however tough conversations are inevitable in every work environment. Your ability to diffuse anger and frustration during tough conversations and create a problem-solving approach is an important skill to have. During this webinar we'll help you sharpen your skills for handling tough conversations positively and effectively with proven techniques. [Duration: 75-minutes]

Specific topics covered include:

  • Preparing for the conversation
  • Identifying emotional triggers
  • Using reflective listening
  • Determining when to agree to disagree
  • De-escalating tougher conversations

Upcoming Date

  • Thursday, July 25, 2019, 2:00 p.m. CDT