Michiale brings nearly 29 years of financial aid experience to her presentations. A former director of financial aid at colleges in Ohio and Kentucky, her background also includes work in student lending. She has served in a number of leadership positions with the Ohio Association of Student Financial Aid Administrators (OASFAA) and Midwestern Association of Student Financial Aid Administrators (MASFAA), winning the MASFAA President's Award in 2008. She has presented at the state, regional, and national levels, and has served as a NASFAA trainer and member of the MASFAA Summer Institute team. Her passionate commitment to higher education comes through in the training support she provides to Great Lakes' customers.