Accessibility Statement

The Department of Education is committed to providing electronic and information technologies that are accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C 794d).

As a Department of Education student loan servicer, Great Lakes is also committed to this requirement. Section 508 is a federal law that requires agencies to provide individuals with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency. The Section 508 standards are the technical requirements and criteria that are used to measure conformance within this law. More information on Section 508 and the technical standards can be found at section508.gov (external site).

If you wish to report an issue related to the accessibility of any content on this website or with respect to any documents, forms, statements, or publications, visit U.S. Department of Education - Accessibility (external site).

Or you may email accessibility@mygreatlakes.org directly if you require assistance or would like to report an issue related to the accessibility of any content on this website. If applicable, please include the web address or URL and the specific problems you have encountered.

Alternative Formats

Current and prospective borrowers are entitled to receive any student loan-related communication or document in an accessible, alternative format. Borrowers interested in receiving student aid forms, student loan statements, notices, written communications, and publications in alternative formats should contact us directly at (800) 236-4300 or by email at accessibility@mygreatlakes.org. Great Lakes offers various alternative formats such as Braille, large print, audio CD, and digital navigable formats supported by computers and digital talking-book players, delivered through data CD, email, or other electronic means.

Alternative formats of student loan documents are available electronically online as well as by mail. If you are in need of assistance or interested in requesting alternative formats, contact us at (800) 236-4300.