Great Lakes Privacy Policy for Customer Information

It is the policy of Great Lakes Educational Loan Services, Inc. ("Great Lakes") to maintain the confidentiality of all information regarding the student loans ("Loans") and the student loan borrowers ("Borrowers") of its customers, its customers' business information and the personal information (including but not limited to the Social Security Numbers) of its employees ("Confidential Information"). Great Lakes uses and discloses the Confidential Information of its customers only in connection with providing the services they have requested ("Services") and as permitted by law. Great Lakes uses and discloses the Confidential Information of its employees only in connection with the employment relationship, to provide employee benefits, and as permitted by law. The unlawful disclosure of Social Security Numbers by any employee is strictly prohibited. Great Lakes will comply with the Gramm-Leach-Bliley Privacy Act, the Fair Credit Reporting Act and all other applicable federal and state privacy laws.

Great Lakes maintains physical, electronic and procedural safeguards designed to protect against the unauthorized disclosure of Confidential Information that is in its possession or control. Great Lakes limits access to Confidential Information (including but not limited to Social Security Numbers) to protect against its unauthorized use. Employees are given access to Confidential Information (including, but not limited to, Social Security Numbers) only as necessary to perform their jobs. Confidential Information is disposed of in a way that destroys, erases or makes unreadable the information prior to disposal.

Great Lakes may use a third party to perform services such as printing payment coupons and sending ACH transmissions. When it does so, it gives the third party only the information needed to perform the requested service. The third party will be required to enter into a confidentiality agreement with Great Lakes before any Confidential Information is provided to the third party or the contract with the third party will include provisions requiring the third party to maintain the confidentiality of all Confidential Information that Great Lakes provides to the third party, to safeguard such information from unauthorized access, and to dispose of such information in a secure manner.

Great Lakes obtains consumer reports in connection with certain Loans. Great Lakes will maintain the confidentiality of these consumer reports and take reasonable measures to protect against unauthorized access to or use of the consumer reports in connection with their disposal.

All employees receive privacy and security training from time to time and not less than annually.

News Releases

Great Lakes Funding Development of Online Support Community for College Freshman Women

Great Lakes Shares Lessons Learned from Summer Melt Texting Initiative

Great Lakes Awards $525,000 in Anniversary Grants in Nine Communities Where Employees Live and Work

Completion Grants Remove an Obstacle for At-Risk Students Nearing Graduation

New Initiative Connects Remediation Reforms and Guided Pathways to Boost Student Success

Great Lakes Awards $1,000 Scholarships to 200 Ohio Apprentices with Financial Need

Great Lakes Awards $7.2 Million to Launch Emergency Grant Programs at Four-Year Colleges

Great Lakes Sparking Change in Scholarship Delivery

Montana Guaranteed Student Loan Program to Transfer Portfolio to Great Lakes

Statement from Great Lakes Higher Education Corporation & Affiliates Regarding Student Loan Collection Fee Policies

200 Wisconsin Apprentices with Financial Need Awarded $1,000 Scholarships from Great Lakes

Great Lakes Releases 2016 Philanthropy Report Highlighting $21.9 Million in Grants Awarded

Great Lakes Invites Four-Year Colleges to Apply for Successful Emergency Grant Program

USA Funds Transfers Ownership of Nation's Largest Guarantor to Great Lakes

Great Lakes Commits $2.1 Million to Help 16 Community Colleges Create Internship Programs for Low-Income Students

Great Lakes Commits $2.6 Million to Keep At-Risk Near-Completers on Track to Graduation

Blackhawk Technical College Students Borrow $700,000 Less, Regain Financial Aid Eligibility

Achieving the Dream to Enhance Coaching Services with $1 Million Great Lakes Grant

Great Lakes National Scholarship Awards Over $2 Million to Support College Access

Great Lakes Awards $1.5 Million to CCRC to Support Guided Pathways Reform in Ohio

Successful 'New Mathways Project' Expands into Arkansas to Increase Math Achievement

Great Lakes Career Ready Internship Grant Opportunity Now Open to
Two-Year Colleges


Study on Student-Faculty Interactions Finds Multi-Channel Communication is Key

Great Lakes Shares Lessons Learned from 2014-2015 Career Ready Internship Grant Partners

New Great Lakes Grant Opportunity Invites Applicants to Address Barriers Preventing Near-Completers from Earning Degrees

Student Loans of North Dakota to Transfer Portfolio to Great Lakes

Great Lakes Releases 2015 Philanthropy Report Detailing $28.5 Million in Commitments

200 Wisconsin Construction and Industrial Trade Apprentices Receive $1,000 Scholarships

Great Lakes Shares Best Practices from Three-Year Emergency Grant Program

Application Period for Great Lakes National Scholarship Begins February 15

Great Lakes Funds New Emergency Grants Shown to Boost Community and Technical College Completion

University of Pittsburgh Streamlines Private Student Loan Processing, Improves Student Service

Great Lakes' Free Tool Adds Early Engagement Outreach Campaigns for Schools

Great Lakes' Commitment to Producing More Undergraduate STEM Degrees Now Reaches $10.7 Million

Great Lakes Launches Updated Education Philanthropy Website

Great Lakes Commits Record $12 Million to Fund 7,000 New Paid Internships for College Students with Financial Need

Great Lakes CEO Accepts White House Invitation to Join the College Promise Campaign Advisory Board

200 Wisconsin Apprentices Will Earn $1,000 Scholarships to Purchase Tools for Their Trades

400 MPS Grads Eligible for $5 Million in College Scholarships from The Degree Project®

Great Lakes Introduces Newly Expanded Program to Increase Community College Graduation

Great Lakes Shares Results of Applicant and Grantee Perception Survey

100 Schools Using Great Lakes' Free Outreach Tool to Help Students by Connecting Them with Their Servicer

Great Lakes Commits $28.6 Million During 2014 to Promote College Access and Completion

Great Lakes Expands Grants for Colleges Committed to Making Internships More Equitable

Great Lakes Commits $4.2 Million to Prepare More Students for College Math & English

Great Lakes' Free Tool Helps Schools Improve Repayment Success for All Their Student Loan Borrowers