What Does Northwest Education Loan Association — "NELA" — Do with Your Personal Information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

When you are no longer our customer, we continue to share your information as described in this notice.

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons NELA chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does NELA share? Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus. Yes No
For our marketing purposes — to offer our products and services to you No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes — information about your transactions and experiences Yes No
For our affiliates' everyday business purposes — information about your creditworthiness No We don't share
For non-affiliates to market to you No We don't share

Questions?

Who we are

Who is providing this notice?

Northwest Education Loan Association — “NELA”

How does NELA protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does NELA collect my personal information?

We collect your personal information, for example, when you

  • Open an account or give us your contact information
  • Pay your bills or apply for a loan
  • Pay us by check

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • NELA's affiliates are Great Lakes Higher Education Corporation, Great Lakes Higher Education Guaranty Corporation, United Student Aid Funds, Inc., Northstar Education Services, LLC and Northstar Guarantee Inc.
Non-affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • NELA does not share with non-affiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • NELA doesn't jointly market.

News Releases

Great Lakes Funding Development of Online Support Community for College Freshman Women
10/30/2017


Great Lakes Shares Lessons Learned from Summer Melt Texting Initiative
10/25/2017


Great Lakes Awards $525,000 in Anniversary Grants in Nine Communities Where Employees Live and Work
09/01/2017


Completion Grants Remove an Obstacle for At-Risk Students Nearing Graduation
08/16/2017


New Initiative Connects Remediation Reforms and Guided Pathways to Boost Student Success
08/15/2017


Great Lakes Awards $1,000 Scholarships to 200 Ohio Apprentices with Financial Need
06/29/2017


Great Lakes Awards $7.2 Million to Launch Emergency Grant Programs at Four-Year Colleges
06/15/2017


Great Lakes Sparking Change in Scholarship Delivery
06/12/2017


Montana Guaranteed Student Loan Program to Transfer Portfolio to Great Lakes
06/05/2017


Statement from Great Lakes Higher Education Corporation & Affiliates Regarding Student Loan Collection Fee Policies
03/21/2017


200 Wisconsin Apprentices with Financial Need Awarded $1,000 Scholarships from Great Lakes
03/16/2017


Great Lakes Releases 2016 Philanthropy Report Highlighting $21.9 Million in Grants Awarded
03/09/2017


Great Lakes Invites Four-Year Colleges to Apply for Successful Emergency Grant Program
01/26/2017


USA Funds Transfers Ownership of Nation's Largest Guarantor to Great Lakes
12/07/2016


Great Lakes Commits $2.1 Million to Help 16 Community Colleges Create Internship Programs for Low-Income Students
12/01/2016


Great Lakes Commits $2.6 Million to Keep At-Risk Near-Completers on Track to Graduation
11/15/2016


Blackhawk Technical College Students Borrow $700,000 Less, Regain Financial Aid Eligibility
10/21/2016


Achieving the Dream to Enhance Coaching Services with $1 Million Great Lakes Grant
09/15/2016


Great Lakes National Scholarship Awards Over $2 Million to Support College Access
08/24/2016


Great Lakes Awards $1.5 Million to CCRC to Support Guided Pathways Reform in Ohio
08/18/2016


Successful 'New Mathways Project' Expands into Arkansas to Increase Math Achievement
07/14/2016


Great Lakes Career Ready Internship Grant Opportunity Now Open to
Two-Year Colleges

05/19/2016


Study on Student-Faculty Interactions Finds Multi-Channel Communication is Key
05/11/2016


Great Lakes Shares Lessons Learned from 2014-2015 Career Ready Internship Grant Partners
04/21/2016


New Great Lakes Grant Opportunity Invites Applicants to Address Barriers Preventing Near-Completers from Earning Degrees
04/05/2016


Student Loans of North Dakota to Transfer Portfolio to Great Lakes
04/01/2016


Great Lakes Releases 2015 Philanthropy Report Detailing $28.5 Million in Commitments
03/31/2016


200 Wisconsin Construction and Industrial Trade Apprentices Receive $1,000 Scholarships
03/09/2016


Great Lakes Shares Best Practices from Three-Year Emergency Grant Program
02/25/2016


Application Period for Great Lakes National Scholarship Begins February 15
02/15/2016


Great Lakes Funds New Emergency Grants Shown to Boost Community and Technical College Completion
12/10/2015


University of Pittsburgh Streamlines Private Student Loan Processing, Improves Student Service
11/19/2015


Great Lakes' Free Tool Adds Early Engagement Outreach Campaigns for Schools
10/27/2015


Great Lakes' Commitment to Producing More Undergraduate STEM Degrees Now Reaches $10.7 Million
10/22/2015


Great Lakes Launches Updated Education Philanthropy Website
10/15/2015


Great Lakes Commits Record $12 Million to Fund 7,000 New Paid Internships for College Students with Financial Need
10/08/2015


Great Lakes CEO Accepts White House Invitation to Join the College Promise Campaign Advisory Board
10/01/2015


200 Wisconsin Apprentices Will Earn $1,000 Scholarships to Purchase Tools for Their Trades
09/17/2015


400 MPS Grads Eligible for $5 Million in College Scholarships from The Degree Project®
08/13/2015


Great Lakes Introduces Newly Expanded Program to Increase Community College Graduation
07/09/2015


Great Lakes Shares Results of Applicant and Grantee Perception Survey
05/19/2015


100 Schools Using Great Lakes' Free Outreach Tool to Help Students by Connecting Them with Their Servicer
05/18/2015


Great Lakes Commits $28.6 Million During 2014 to Promote College Access and Completion
05/14/2015


Great Lakes Expands Grants for Colleges Committed to Making Internships More Equitable
04/30/2015


Great Lakes Commits $4.2 Million to Prepare More Students for College Math & English
04/23/2015


Great Lakes' Free Tool Helps Schools Improve Repayment Success for All Their Student Loan Borrowers
02/20/2015