Business Partners

New User Account Setup

Welcome! We look forward to partnering with you to provide the best solutions to support you and your student loan customers. There are just a couple of steps left to complete your new user setup.

Information

To initiate setup of your Great Lakes website account, you must first request access. If you've already done this and have received the New User Welcome email containing your user ID and temporary password, continue to the following steps to finish your account setup.

Step 1

Get a VIP Credential

Great Lakes uses Symantec Validation and ID Protection (VIP) for two-factor authentication, which requires you to provide a security code in addition to your user ID and password for safe and secure account access.

You can get this code from a VIP credential that has been registered for use on partners.mygreatlakes.org. The same VIP credentials can also be registered for use on other VIP member sites, such as other student loan servicers' websites. If you have a "hard" token provided by the U.S. Department of Education to access the National Student Loan Data System (NSLDS) or Common Origination and Disbursement (COD), you can use that on our website as well.

If you don't have a VIP credential yet, get one now.

Step 2

Activate Your Account

Once you have your user ID, temporary password, and VIP credential, you're ready to activate your account. This involves:

  • Changing your password and choosing a security question and answer.
  • Registering your VIP credential for use on partners.mygreatlakes.org.

Activate Your Account Now

WARNING

This system may contain government information, which is restricted to authorized users ONLY. Unauthorized access, use, misuse, or modification of this computer system or of the data contained herein or in transit to/from this system constitutes a violation of Title 18, United States Code, Section 1030, and may subject the individual to civil and criminal penalties. This system and equipment are subject to monitoring to ensure proper performance of applicable security features or procedures. Such monitoring may result in the acquisition, recording, and analysis of all data being communicated, transmitted, processed, or stored in this system by a user. If monitoring reveals possible evidence of criminal activity, such evidence may be provided to law enforcement personnel.

Privacy and security policies are consistent with applicable laws, Executive Orders, directives, policies, regulations, standards, and guidance. System use notification messages can be implemented in the form of warning banners displayed when individuals log in to the information system. For publicly accessible systems: (i) the system use information is available and when appropriate, is displayed before granting access; (ii) any references to monitoring, recording, or auditing are in keeping with privacy accommodations for such systems that generally prohibit those activities; and (iii) the notice given to public users of the information system includes a description of the authorized uses of the system.

ANYONE USING THIS SYSTEM EXPRESSLY CONSENTS TO SUCH MONITORING.

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