Business Partners

Loan Servicing Support

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The materials available on this page help you support borrowers with federal and private loans serviced by Great Lakes.

Refer to materials in this section to access information about your students' loans and counsel them regarding repayment.

  • Correspondence Milestones Overview provides you with information about and samples of the correspondence Great Lakes sends to your borrowers at certain milestones.
  • Learn How Great Lakes Contacts Students Struggling in Repayment explains how often Great Lakes reaches out to students who are past due on their student loans and how the tone of these communications changes over time.
  • Learn About the Outdated Contact Information Report and Response Tool explains how you can help us better support your students by easily and securely providing us with updated student contact information. Image of key signifying locked documents.Log in to view this document.
  • Account Inquiries Tool Guide provides general information about Account Inquiries and how they are read. Image of key signifying locked documents.Log in to view this document.
  • Working with Encrypted Files from Great Lakes helps you use the encrypted files and reports you get from Great Lakes.
  • Provide Updated Student Contact Information to Great Lakes provides steps for securely submitting updated student contact information to us. Image of key indicating locked documents.Log in to view this document.
  • myCompass Overview for Business Partners provides general information about myCompass, including an overview of its core functionality. It focuses on the components most important to viewing and understanding customer information. It also provides directions for accessing myCompass from the Business Partners portal on the Great Lakes website.
  • myCompass Tool Guide for Business Partners provides further detail on the components most important to viewing and understanding customer information. It also provides a close-up view of the following four topics:
    • Account information
    • Direct Consolidation Loan application statuses
    • Enrollment information
    • Payment information
  • myCompass Introductory Tour A guide through the features and functionality of myCompass.

Use the information in this section to make the most of your resources on the Business Partners portal.

  • Report Inbox Tool Guide explains your Report Inbox and provides detailed information about accessing it, creating reports, and setting your reporting preferences. Image of key indicating locked documentsLog in to view this document.
  • Great Lakes Portal Privacy and Security Policy ensures you understand the policy that governs your use of the portal. Image of key indicating locked documentsLog in to view this document.

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